If you are still having login issues, try clearing your browser’s cache and restarting your web browser. If you continue to get this message, you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-87), or TTY 1-87 for people who are deaf, hard of hearing, or speech disabled.
If you get a message that there is already an account created with your login information, you may need to go through the “I forgot my account username and/or password” process as described above. When I try to sign in, I get a message that there is already an Optum ID account If you are not able to get back into your account by clicking the “Forgot username” or “Forgot Password” links (see above), you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-87), or TTY 1-87 for people who are deaf, hard of hearing, or speech disabled. What should I do?įirst, follow the instructions above to reset your username or password. Please note: The only required information for this form is your first name and your last name. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Tufts Health Plan PO Box 9194 Watertown, MA 02471-9194 Already a Tufts Health Direct member Call us at 87, Monday through Friday, from 8:30 a.m. While 80 is Mass Health Connector's best toll-free number, there are 3 total ways to get in touch with them. If this happens, please add the email your safe-senders list. Call us at 87, Monday through Friday, from 8:30 a.m. Please note that these emails will come from Optum ID If you do not get an email within a few minutes, check your email’s spam or junk email folder.
If you forget your username or password, you can go to the account sign in page and click on the link “Forgot Username” or “Forgot Password” to get an email from Optum ID that will include information and instructions to get back into your account. If you don’t remember your login information, you can reset your username or password.
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